| |
AP WICKS
ORDERING FAQ:
WAXED
AND TABBED WICKS
Before Ordering:
Testing:
As you know, the final quality
and burn performance of your candle product is ultimately
your responsibility. We strongly urge that you do exhaustive
testing for each of your candle systems to ensure that you
have selected the optimal wick for your specific formulation.
You should burn a minimum of ten candles to secure accurate
test data that is representative of a system in
production. Any changes to your formulation (however
insignificant) after your initial testing would necessitate
retesting.
After you have determined which
wick burns optimally in your candle system, please note the
following. In every case we strive to ship your order sooner
than the date noted on your order confirmation. Many times,
stock levels in our warehouse allow for very expedient
shipments. Blanket orders are always welcome, in that they
provide you with more predictable ship dates and quantities.
Please visit
www.candles.org for
more candle testing and safety information.
Safety:
Testing should be conducted
under careful observation in an area away from combustible
materials. Safety glasses should be worn at all times. Avoid
contact with flame, fuel pool, or other surfaces that may be
hot. Keep clothing, hair, etc. from contact with the flame.
The burn area should be well
ventilated and a Class B or Class ABC fire extinguisher
should be readily available. Never leave a burning candle
unattended. When dictated by the nature of the candle system,
use appropriate flame resistant candle holders making sure
that the candle fits properly into the holder.
*Do not burn in drafts. When
directed, keep wick trimmed to 1/4”.
*Always keep children and pets
safely away from burning candles.
General Wax And Tab
Information:
Waxes:
We have
the following WAXES to choose from:
-Standard Paraffin Wax – Noted as AP
-High Melt
Paraffin Wax – Noted as HM
-Veggie Wax – Noted as
VG
-Beeswax – Noted
as BW
Wick
Length:
We
can cut the wick in 1/8” increments anywhere from 1- 12".
Tabs:
Our tabs are lead free aluminum coated pressed steel.
- 15 x 3 mm , 15 x 6 mm or 15 x 10 mm
- 20 x 3 mm, 20 x 6 mm or 20 x 10 mm
** Please note: We no longer offer tabs
31 X 3 mm, 33 X 3 mm in production. To purchase boxes
of these tabs please contact
wicks@atkinsandpearce.com
Storage:
Store all raw and treated wicks in a
humidity-controlled environments. For more information on the
proper storage of wicks, contact a customer relationship
manager, and we will forward a few helpful hints to consider
when storing excess wick.
Placing
your order:
Purchase
Orders:
On the purchase order please include your customer
information, the item requested, quantity and delivery date
you need the material by. We will always push to have
the order ship before the date requested. If you do not
want the item shipped until a certain date please note that
on the purchase order.
Verbal
Orders:
We no
longer accept verbal purchase orders over the phone however,
we still accept orders from our customers by fax
859-356-4265, email
wicks@atkinsandpearce.com and through our online shopping
cart.
Online (Coming Soon!!)
Coming soon, our domestic partners will have the option of
ordering their wicks online through, Wick Appeal. This
online store is a direct response to the growing needs of our
customers to be able to track their previous orders.
By Fax Or Email:
Please fax or email your purchase orders
to 859-356-4265, email
wicks@atkinsandpearce.com.
Rush
Orders:
To rush an order you've placed by fax/email or online please
email
wicks@atkinsandpearce.com with your company name, date of
order, purchase order number and the item that needs to be
rushed.
Sample
Sets Orders Rush Fee: $5.00
Our ability to rush waxed and tabbed items depends on material
and machine time availability. We always strive to beat
the ship date given on our order confirmation and we will
ship your items immediately unless specifically noted at the
time of order.
Blanket Orders:
Are orders that have been spaced out for delivery based on
understood usage and need. Many customers place blanket
orders for certain items they know they'll need during the
busiest time of the year. This allows us to use time
more efficiently as well as get you the material you need,
when you need it most. Speak to your customer service
representative if you have any questions regarding this
option.
Order Confirmations:
All orders are confirmed via email
within 48 hours of receipt of order.
Double check all
order confirmations for accuracy. If customer service
doesn’t hear from you regarding changes to your order,
information or shipping method your order will be placed into
production and completed per this information.
Packing Lists:
At the customers
request packing lists are faxed on day of shipment to verify
ship date and carrier’s confirmation number.
Shipping and Handling (for international customers):
For complete terms and conditions
click here.
All freight is collect: EX-WORKS
COVINGTON, KY USA
For your convenience UPS shipments can
be prepaid by Atkins & Pearce and added to your invoice.
Orders placed by domestic partners online will receive an
invoice as confirmation of the shipping costs as well as a
UPS tracking number.
Shipping Quotes and Carriers (Domestic and International
customers):
We look for the best price to ship your items.
We are happy to get freight quotes for you. If you
have a preference please let your customer service
representative know at the time of your order.
Terms of Payment for Faxed of Emailed Orders:
We take Visa, MasterCard and American
Express as valid forms of payment. After you submit your
initial order, our Customer Service Manager will be
contacting you for your payment information. This will only
need to be done for your first order.
Changes To Your
Order or Cancellation:
Once shipments are prepared for
release, you are required to notify Atkins & Pearce in
writing of any further changes in shipping instructions per
the order confirmation. Any changes made on or after the
scheduled ship date will be subject to a 15% processing fee.
Please read the terms and conditions regarding our
cancellation policy.
For further information, please contact
your Customer Service Manager at
wicks@atkinsandpearce.com.
Terms and Conditions
|
