Before Ordering
A few things to consider before placing your order:
The importance of testing each candle system:
As you know, the final quality and burn performance of your candle product is ultimately your responsibility. We strongly urge that you do exhaustive testing for each of your candle systems to ensure that you have selected the optimal wick for your specific formulation. You should burn a minimum of ten candles to secure accurate test data that is representative of a system in production. Any changes to your formulation (however insignificant) after your initial testing would necessitate retesting.
A note on safety:
Testing should be conducted under careful observation in an area away from combustible materials. Safety glasses should be worn at all times. Avoid contact with flame, fuel pool, or other surfaces that may be hot. Keep clothing, hair, etc. from contact with the flame.
The burn area should be well ventilated and a Class B or Class ABC fire extinguisher should be readily available. Never leave a burning candle unattended. When dictated by the nature of the candle system, use appropriate flame resistant candle holders making sure that the candle fits properly into the holder.
Do not burn in drafts. When directed, keep wick trimmed to 1/4”.
Always keep children and pets safely away from burning candles.
Before placing your order:
After you have determined which wick burns optimally in your candle system, please note the following. Typical lead times for completed orders vary, but we should be able to process your order and ship as complete, in no more than four weeks. In every case we strive to ship your order sooner. Many times, stock levels in our warehouse allow for very expedient shipments. Blanket orders are always welcome, in that they provide you with more predictable ship dates and quantities.
There is a minimum purchase of 50 lbs. per item. You may order less than the minimum; however, the cost of the material will be increased by an additional $10.00/lb. For detailed packaging information on these minimums please click here.
Raw and treated wicks can be stored for long periods of time in humidity-controlled environments. For more information on the proper storage of wicks, contact a customer relationship manager, and we will forward a few helpful hints to consider when storing excess wick.
Shipping and Handling:
For complete terms and conditions click here.
All freight is collect: EX-WORKS COVINGTON, KY USA
For your convenience UPS shipments can be prepaid by Atkins & Pearce and added to your invoice.
All orders are confirmed via fax or email within 24 hours of receipt.
Packing lists are faxed on day of shipment to verify ship date and carrier’s confirmation number.
Terms of Payment:
We take Visa, MasterCard and American Express as valid forms of payment. After you submit your initial order, our Customer Service Manager will be contacting you for your payment information. This will only need to be done for your first order.
Certain minimum are required before favorable credit terms can be issued. An initial order for $2500 must be made prior to send you a Credit Application.
A special note to international customers:
Once shipments are prepared for release, you are required to notify Atkins & Pearce in writing of any further changes in shipping instructions. Any changes made on or after the scheduled ship date will be subject to a 15% processing fee.
You have an option to use either Kuehne & Nagle or UPS to ship your orders. We would be happy to get freight quotes for you.
For further information, please contact your Customer Service Manager at wicks@atkinsandpearce.com.
Package Information
Terms and Coniditions
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